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DCI’S TECHNICAL SUPPORT KEEPS YOUR BUSINESS RUNNING AT ITS BEST
At DCI, we offer continual technical support after we get your new network up and running. Whether you are having an issue with your hardware, software or network infrastructure, our IT team is there for you when you need us. We will create an ongoing maintenance agreement that meets your requirements and budget and provide training to keep your company’s productivity at its highest level.


Please contact a DCI representative for you Tech Support needs.

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NETWORK MONITORING/SUPPORT

Once DCI designs and implements your network, we can create a customized maintenance agreement to support you and your users, from desktop issues to the wiring closet. We’ll monitor your system to ensure it is running at its best and will make maintenance, training, add-on and change services available.

Deployment of New Equipment

*Pre-installation Site Analysis, Discovery
*Unbox and Set Up Equipment
*Connect to Network Resources
*Install and Configure Anti-Virus Software
*Configure BIOS Security

Install and Configure District Supported Software Applications

*Desktop Computer Upgrades
*Operating System Upgrades
*Memory Upgrades
*District Supported Software Upgrades
*Installation of Option Cards, Peripherals

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General Support Tasks

Once we implement your network, our team offers overall support of your network infrastructure as well as hardware and software to keep your system streamlined.

Inventory
Equipment make, model, serial number, locations, OS warranty info. 


Asset Tagging/Tracking
Our asset tagging and tracking methods help keep inventory of hardware, software and office equipment. 


Preventive Maintenance
Cleaning inside and out, virus scan, reseat boards, cables, memory, inspect for problems, verify printer and network connectivity. 


Network Health Report
Automated analysis of network connections, bandwidth usage and other issues affecting network performance.

To learn more about our general support options, contact us today.